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[FIXED!] Software License

PostPosted: Thu Mar 31, 2011 12:52 pm
by orbitybaby
Hi Johnathan,

I signed up last night and provided payment and still haven't received anything in the form of the software license?

Re: Software License

PostPosted: Thu Mar 31, 2011 1:00 pm
by SweepstakesNinja
Hi --

Thanks -- I noticed that -- I've already contacted our payment processor, I am not sure why the order is on hold. If they don't process it within the next 24 hours, let me know and I'll send you a license until they do process it.

Thanks,

Johnathan

Re: Software License

PostPosted: Thu Mar 31, 2011 1:53 pm
by orbitybaby
OK, please let me know when you hear back from them - I'm really anxious to get started, especially with so many sweepstakes ending today :) It may be an issue with my billing address, I have a permanent and a temporary address and not sure which I put for ninja vs. which is the billing address on the card.

Re: Software License

PostPosted: Thu Mar 31, 2011 2:48 pm
by SweepstakesNinja
Ah, ok, I think that may be it (because the IP address was showing up differently than the address, I am still waiting for them to process it)..

If you wanted to try again, but use the other address, that may work. If two orders go through, I will cancel the duplicate.

Thanks,

Johnathan

Re: Software License

PostPosted: Thu Mar 31, 2011 10:26 pm
by orbitybaby
Actually Johnathan, I checked and my credit card address and it is the same as I put on the billing address. I think the IP address may show differently because I am using a portable Sprint wireless card and not a local cable/dsl isp connection. I still haven't gotten an email from them with the license.

Re: Software License

PostPosted: Thu Mar 31, 2011 10:48 pm
by orbitybaby
FYI - I placed a 2nd order just now. Please cancel the original order from yesterday. Hopefully this one won't have any issues.

Thank you for your order. Your Order ID is 101992. Please make a note of it.


You should receive an Order Confirmation E-Mail soon from our system. Thank you for your business.

If you have any order related questions, please email shoppersupport@iportis.com and provide the Order ID 101992.


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You should receive an email from our system within 1 hour. (Please check your SPAM folders) If you do not, please contact us at shoppersupport@iportis.com.
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Re: Software License

PostPosted: Fri Apr 01, 2011 12:03 am
by SweepstakesNinja
Thanks, if you wouldn't mind, please also send an e-mail to 'shoppersupport@iportis.com' and ask them. I hope they process it soon, I'll check in the morning. If not, I'll send you a key myself and follow up with them,

Thanks,

Johnathan