how to restore files to a new computer?

I can "backup" on my old computer, but when i want to transfer everything to the new one, it doesn't work. When I try to "restore", I get an error message, that starts with this sentence:
"It appears you have the incorrect restore directory." .............
How can i upgrade my pc and switch everything over, if it won't upload the files??? (btw, it looks like the files are saved in folder labeled files1, files 2, and files 3)
(I posted this to FAQ, after looking through that forum for the same answer. I didn't find it there or here, so if the answer exists, i didn't see it. feel free to refer me to the solution. I did wait 2 days, for an answer. no one ever answered, so hopefully someone here recognizes whats wrong)
"It appears you have the incorrect restore directory." .............
How can i upgrade my pc and switch everything over, if it won't upload the files??? (btw, it looks like the files are saved in folder labeled files1, files 2, and files 3)
(I posted this to FAQ, after looking through that forum for the same answer. I didn't find it there or here, so if the answer exists, i didn't see it. feel free to refer me to the solution. I did wait 2 days, for an answer. no one ever answered, so hopefully someone here recognizes whats wrong)